Do I need to make an appointment? - We welcome ALL Walk-ins but we also recommend booking your treatment in advance to ensure your preferred time and service is available. If cancellation is necessary, a 24 hour notification is needed to avoid any fee. If you are late to your appointment, your massage will be shortened and end at the scheduled time.
Should I arrive early to my appointment? - Please arrive 10–15 minutes before your appointment if you are brand new client to our spa.. Arriving early allows you to smoothly transition from the outside world to the calming ambiance of the Essentials relaxation area. You may also fill out paperwork prior to your treatment. Arriving late cheats you out of valuable treatment time. Please note that late arrivals will not receive an extension of scheduled treatment time in consideration of the next client.
What if I arrive late? - You are very important to us and we strive to make your experience a great one. If you are running late or arrive late for your service, your session may be shortened in order to accommodate other appointments scheduled behind yours. Depending upon the time you for your service, your dedicated therapist will determine if there is enough time remaining to provide the service or have you reschedule for a different time. If service is performed regardless of the length of the treatment provided, you will be responsible for the "full" session.
Can I fill out an Intake Form before I visit the spa? - of course as this will expedite the check in process. Please scroll down to the bottom of this page and you will find our intake form.
Can a minor receive a service? -Clients under the age of 18 require written consent from their parent or legal guardian.
Only clients receiving spa services will be allowed in the spa areas. Babies and toddlers are not permitted to accompany an adult during spa service, for the safety and comfort of our staff and guests. Children over the age of 14 may receive a service when accompanied by an adult. Clients under the age of 18 must wear swimwear or undergarments during all massage, facial or body treatments. Essentials reserves the right to terminate any service at any point if we feel that the child is interrupting other clients’ relaxation.
Anything I should do to prepare for my service? - Drink a lot of water to maintain hydration and receive the full benefit of your experience at Essentials. The water will flush out any toxins released by massage, body treatments, sauna or steam and essential oil treatments. Also, We want to create and ensure a relaxing environment and experience for all of our guests. In consideration of others, please refrain from talking on your cell phone inside the spa. All cell phones must be in silent mode or turned off. All guests must keep all conversations to a whisper, as not to disrupt our other clients.
What if I have a medical condition?
When scheduling your treatment, please let us know if you have any physical ailments, medical conditions, or allergies. Our service providers should also be notified if you are pregnant, have high blood pressure, a heart condition, or any other medical condition. Our staff will personalize your treatment to meet any special needs or accommodations you may require. If you have any questions about a spa treatment and your health, please consult a doctor.
How do I prepare for a detox body wrap? Drink plenty of water. Bring a change of clothes including underwear.
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